Smart Technology and Artificial Intelligence
An AI-Powered Chatbot Framework for University Students’ Support System
Authors: Khushi Shukla and Om Prakash Yadav
Publishing Date: 04-06-2026
ISBN: 978-81-975670-2-5
Abstract
The rapid shift to digital and hybrid learning environments is naturally creating a demand for the development of automated student support systems that are scalable and efficient in handling diverse academic and administrative queries. Traditional mechanisms often fail to provide timely responses when faced with high volumes of work, which, in turn, leads to reduced service quality and increased operational burdens. This study introduces an AI-powered student assistance chatbot deployed on a cloud-integrated platform, powered by natural language processing and transformer-based models. The proposed system provides for real-time query handling, automatic summarization of documents, personalized academic counselling and structured access to information repositories at an institutional level. It reduces the traditional dependence on manual channels for routine interactions by assuring continuity. Experimental evaluation shows that the response time of the chatbot is less than two seconds on average, thus meeting real-time interaction requirements for academic scenarios. Moreover, the intent recognition accuracy is well over 90%, reflecting reliable understanding and classification of student queries related to various domains. results obtained confirm the robustness and practical viability of the proposed system for institutional deployment. This study emphasizes the contribution of conversational AI to facilitating efficient communication, fostering active student participation, and decreasing the administrative burden. Generally speaking, the findings reveal the potential of AI-driven chatbot systems to enable scalable, intelligent, and student-centric infrastructures of academic support.
Keywords
Artificial Intelligence, Student Support Systems, Conversational AI, Chatbot, Natural Language Processing, Transformer Models, Cloud Computing, Intent Recognition, Smart Education Systems, Digital Learning Platforms.
Cite as
Khushi Shukla and Om Prakash Yadav, "An AI-Powered Chatbot Framework for University Students’ Support System", In: Mukesh Saraswat, Sandeep Kumar, Manjunatha Sughaturu Krishnappa and Rakesh Keshava (eds), Smart Technology and Artificial Intelligence, SCRS, India, 2026, pp. 64-73. https://doi.org/10.56155/978-81-975670-2-5-6